FAQ
Payment & Shipping
Q: How do I make a purchase?
A: Simply visit our website, on the product page click the 'Add To Cart' button. You'll be then given the option of continuing to shop or checking out. When you're ready to pay, check out and pay via PayPal.
Q: What payment methods do you accept?
A: We currently only accept PayPal.
Q: What shipping method do you use?
A: We offer the standard shipping and express shipping. The standard shipping is $6.99 and the express shipping takes $19.99.
Q: How long does standard shipping take?
A: In our experience standard shipping takes between 7 and 14 business days and the express shipping takes between 3 and 5 business days.
Q: Do you have a handling time?
A: Yes, our order processing, picking and packing time is usually 2-3 days.
Q: Can I track my order?
A: Yes! Our service is fully traceable on websites such as usps.com
Q: I still haven’t received my package. Where is my order?
A: You will receive a shipping confirmation after the items have been shipping. If your estimated delivery date has passed and you haven’t received your order, please contact us (E-Mail: service@luckybop.com) with an explicit subject on the email title. Our customer service will solve it in 1 business days.
Q: What if an item is missing from my package?
A: In certain cases we may have to split your order so that you can receive some items faster. Please contact us at service@luckybop.com if you are missing any items as they may have been sent in another parcel. If an item IS missing, we will either send it to you separately as quickly as possible, or if you prefer, refund you for that item.
Q: What if my package was refused or undeliverable?
A:
1. Please confirm with our customer service team the shipping address you entered when ordering.
2. If you moved home after shipping, or the courier/mailman could not gain access to your address, and you wish us to resend a returned parcel, you agree to cover shipping costs.
3. If you refuse delivery and the parcel is returned to us, you will only be reimbursed with 20% of your payment. The parcel must have been received at our end before we will refund you.
4. We will resend the order or refund you only once the original order is returned to us.
Q: Where do you ship to?
A: We ship worldwide.
Q: Do you charge tax?
A: No we do not charge tax on our products.
Q: Why was my order divided into two or more packages?
A: We will do partial shipping for your order in the following conditions.
1) Certain item need additional process time.
2) Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped or a letter about the partial shipping will be attached in the package.
Products
Q: How is your swimwear sized?
A: The size can differ slightly because the cut and style of the individual product. Please check the size chart carefully before ordering and buy the product by the measurements, NOT by the size.
Q: What sizes do you stock?
A: Most of our items run S to XL with some going up to a 3XL. Please check measurements carefully and don’t worry if you need a 3XL.
Q: Can I mix the sizes of a top and a bottom for sets and bikinis?
A: I'm sorry but we cannot currently mix and match tops and bottoms of different sizes.
Refunds, Returns and Exchanges
Q: Can I cancel my order?
A: It will be eligible for a full refund if the order has not be processed. Refund requests will not be accepted if your order has been shipped.
Q: What if my order has a fault?
A: Email us at the address below, tell us what the problem is and attach a photo of the fault.
Q: Can I exchange for a new size/color?
A: We will arrange shipping of exchanged item as soon as possible. And please note that you need to pay for the shipping of the exchanged item.
Q: What if my order doesn’t fit?
A: We ask that you check measurements carefully before buying and we do our very best to ensure that all size charts are accurate, therefore we do not offer refunds for items that do not fit. As noted in the descriptions, we measure items by hand and there may be a 0.4”-1” difference to the chart.
Q: How long do I have to return a product?
A: Our return policy is 15 calendar days after you receive your order.
Q: Where do I return a product to?
A: Email us at the address below and a customer service rep will give you the address. Do NOT send anything to the address on your parcel. This is not our return address and we will not be able to process your refund or replacement.
Q: How do I ship items back?
A: Return parcels must be sent with a tracking number. Please also write your order number on the parcel.